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USC Auxiliary Services, one of the largest divisions at The University of Southern California, is a dynamic organization comprised of six integral business units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the Radisson Hotel, and the Los Angeles Coliseum and Sports Arena. At USC Auxiliary Services, we strive "to create the best USC experience" with quality products and services that anchor our Los Angeles campuses. Whether you come to USC for a day's visit, an education, or a career, there's a good chance you'll be shopping, dining, riding, or staying with us! USC Auxiliary Services is seeking an Assistant Manager to join its Bookstore team! The USC Bookstore is the fourth largest independent college bookstore system in the United States with locations in Los Angeles, Pasadena, and Costa Mesa, CA. Widely known as one of the most original and entrepreneurial businesses of its kind, the USC Bookstore features a clothing boutique, electronics shop, and souvenir merchandise area. USC Bookstores also operates robust retail websites, selling a diverse selection of products including private label clothing, Trojan giftware, and custom floral arrangements. Job Accountabilities: Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor. Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required. Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day to-day basis. Ensures timely completion of department's work. Communicates with buyers or vendors to ensure that inventory levels are maintained at a suitable level. Ensures that new stock or supplies are shelved or stored appropriately. Arranges for the return of items that are unsold or overstocked to obtain a refund. Participates in and ensures accuracy of physical inventory. May open or close department. Ensures that department is neat and orderly. May participate in creating sales displays to attract customers. Ensures that customer needs are being met by staff in a timely, professional manner. Coordinates with other departments as needed to provide customer service. Resolves difficult customer problems. Informs manager of customer issues, suggestions or requests. Offers suggestions to improve the operations of the department. Directs customers, visitors or guests to appropriate locations or areas. Performs staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or University information system terminals. Assists with planning and coordination of special department or University events and supervision of staff during events. Maintains a thorough understanding of all departmental and University policies and procedures as well as applicable government and industry standards and ensures adherence to them. Assists the department manager in processing time cards and delivering them to payroll. Compiles, records and reports information as requested, processes incoming/outgoing forms and invoices. The University of Southern California offers great benefits and perks for eligible staff and dependents, including medical, dental and vision plans, Tuition Assistance, paid time off, retirement plan contribution, and discounts to USC sporting events and USC Bookstores. The University of Southern California values diversity and is committed to equal opportunity in employment....
USC Auxiliary Services, one of the largest divisions at The University of Southern California, is a dynamic organization comprised of six integral business units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the Radisson Hotel, and the Los Angeles Coliseum and Sports Arena. At USC Auxiliary Services, we strive "to create the best USC experience" with quality products and services that anchor our Los Angeles campuses. Whether you come to USC for a day's visit, an education, or a career, there's a good chance you'll be shopping, dining, riding, or staying with us! USC Auxiliary Services is seeking an Assistant Manager to join its Bookstore team! The USC Bookstore is the fourth largest independent college bookstore system in the United States with locations in Los Angeles, Pasadena, and Costa Mesa, CA. Widely known as one of the most original and entrepreneurial businesses of its kind, the USC Bookstore features a clothing boutique, electronics shop, and souvenir merchandise area. USC Bookstores also operates robust retail websites, selling a diverse selection of products including private label clothing, Trojan giftware, and custom floral arrangements. Job Accountabilities: Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor. Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required. Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day to-day basis. Ensures timely completion of department's work. Communicates with buyers or vendors to ensure that inventory levels are maintained at a suitable level. Ensures that new stock or supplies are shelved or stored appropriately. Arranges for the return of items that are unsold or overstocked to obtain a refund. Participates in and ensures accuracy of physical inventory. May open or close department. Ensures that department is neat and orderly. May participate in creating sales displays to attract customers. Ensures that customer needs are being met by staff in a timely, professional manner. Coordinates with other departments as needed to provide customer service. Resolves difficult customer problems. Informs manager of customer issues, suggestions or requests. Offers suggestions to improve the operations of the department. Directs customers, visitors or guests to appropriate locations or areas. Performs staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or University information system terminals. Assists with planning and coordination of special department or University events and supervision of staff during events. Maintains a thorough understanding of all departmental and University policies and procedures as well as applicable government and industry standards and ensures adherence to them. Assists the department manager in processing time cards and delivering them to payroll. Compiles, records and reports information as requested, processes incoming/outgoing forms and invoices. The University of Southern California offers great benefits and perks for eligible staff and dependents, including medical, dental and vision plans, Tuition Assistance, paid time off, retirement plan contribution, and discounts to USC sporting events and USC Bookstores. The University of Southern California values diversity and is committed to equal opportunity in employment....