About dispatcher Jobs
A dispatcher communicates information and coordinate operation. The job may sound easy but it is no walk in the park. A dispatcher holds a crucial role in 911 calls. He or she covers calls from emergency to public agencies, including but no limited to police and fire departments, emergency medical services, taxicab providers, trucking companies, train stations and public utility companies. Thus, his or her ability to talk to callers and anticipate what they need during the critical minutes or seconds are the first on the list of skills needed for the position. Another is the knowledge on specific geographic location because a dispatcher is the link of the workforce in transit to the clients who are in need of their services. It is then imperative that an applicant's skills must be accurately gauged to actually fill in the shoes of a dispatcher.
In conjunction, survey has shown in Portland that the training for the dispatcher position is insufficient. Auditors have expressed their concern regarding emergency communications saying that the quality control and procedures warrant improvement. Recent events has also been reported regarding the role of a dispatcher beyond the real of virtual assistance. A 911 dispatcher was suspended in Virginia due to comments on her Facebook regarding a fatal police shooting. He or she is also expected to be discreet and careful in his or her public comments that may hurt the image of the profession. Similarly, a dispatcher is currently under investigation in Cleveland after a cold treatment rendered to a kidnap victim while she was calling for help. The dispatcher was criticized for rudely handling the call. This entails that a dispatcher must at all times pay careful attention to his her caller and aim to resolve the issue that he or she needs. Even at the surface, the role that a dispatcher play is more than just a job one fills in.